On October 10th, the reporter learned from the 12315 Appeals and Reporting Center of Huaiyin Branch of Jinan City's Industry and Commerce Bureau that nearly 50% of the consumer complaints concerning services during the holiday season were due to the fact that the business was too busy and neglected complaints caused by customers.
Mr. Wang purchased a color TV set from a mall before the holiday. Who knows that at noon on October 2nd, the television set off a "snowflake" and cannot watch programs properly. He rushed to call the mall after-sales service department to request home maintenance, the other party promised to arrive within two hours, but did not see the maintenance personnel until noon the next day.
On October 1st, Ms. Sun purchased a pair of leather shoes from a shoe city. At that time, the shoe city was engaged in activities, and many people bought shoes. After paying the money, they did not look much and returned home. The next day when she was ready to wear new shoes, she smelled a strange smell in her shoes, and she rushed to the mall to ask for a return. The business also agreed to withdraw, but no one came to handle the return process.
According to Qu Hao, chief of the Consumer Protection Section of Yuyin Industrial and Commercial Branch, from October 1 to April 4, the complaint center handled 11 complaints in total, of which 5 were because the business was too busy to handle the consumer in a timely manner. Reflected problems, at present, the five complaints have been satisfactorily resolved under the coordination of the business sector.
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